Mannie M Zfj

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We did not get our food after 4 hours

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We did not receive our order even after four hours. The driver claimed that he delivered it, but it's not there and there's no picture. We ordered at 5:30 and it is now 9:30.

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Loss:
$125
Cons:
  • Waited 4 hours for food
  • Driver said that the food was delivered
  • There was no picture to show food was delivered

Preferred solution: Full refund

Chayanne Izi

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Pour mon compte

SkipTheDishes - Pour mon compte
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Et demain à régler mon compte sil vous plaît jai attendu plusieurs mais cest pas marché. Jai besoin daide pour bien ouvrir mon compte, je taime plus mais je comprends pas sil vous plaît, je ten prie, je nai rien à faire pour le moment sauf le job là.

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Preferred solution: Full refund

User's recommendation: Abdoul salam diallo

Sadee Ngt

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| map-marker Moncton, New Brunswick

Refund not received, bad customer service.

SkipTheDishes - Refund not received, bad customer service.
SkipTheDishes - Refund not received, bad customer service. - Image 2
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Very complicated and long, I am waiting for a refund for order #67467**** that has not been issued after the 24 hours promised, everything is explained with that order number. I have been insulted by several of your team via chat, they have did a childish job and insulting my intelligence and playing a game to exhaust me.

My email is 27joerush@***.com and I am waiting for my refund for a late, delivered to the wrong address then back to the store only to be hung up on several times and lied to by the courier that I gave the wrong address, Thus the reason Aaron issued my refund that I have not received. This is definitely a sign of the times.I will wait.

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Marlo C Hdc

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I was sexually assaulted by a skip thendishes driver last night and have repeatedly tried to contact support

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SkipTheDishes - I was sexually assaulted by a skip thendishes driver last night and have...
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SkipTheDishes - I was sexually assaulted by a skip thendishes driver last night... - Image 3
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Updated by user Dec 23, 2024

I'm too afraid to go in my own home, support staff won't even acknowledge what happened to me!

Original review Dec 23, 2024

A driver sexually assaulted me last night. I have repeatedly tried to chat with them and told them what happened since last night, but they won't help me or let me speak to someone live.

I'm terrified now. He has messaged me and called me, calling me 'dear'. I'm scared and the customer support won't help me whatsoever. I don't know what to do.

I slept in my car last night because I'm too scared to stay in my house now. I live alone.

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Loss:
$48
Cons:
  • Your life will be ruined by the sexual predator they allow as drivers to come to your house
  • No help from support chat staff
  • No contact phone number for customers

Preferred solution: Apology

User's recommendation: Don't call.skip they have sexual.predators as drivers!

Sorin Hsp

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Verified Buyer
| map-marker Brampton, Ontario

I’ve been going at this to try to get my money back and resolve my issues before I make it a bigger issue and report it to the cops because this is stealing so I want my money back plus some.

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SkipTheDishes - I’ve been going at this to try to get my money back and resolve my issues...
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So I ordered something on the 28th around 11 and I never got it. I called in the restaurant.

They never received my order. I went in the next day to make sure they never received my name my order but took my money and said they deliver it so when I open my door, nothing was there so I took a picture and I was told that you guys have to take a picture before telling the person you deliver it. I got no picture. Ive emailed so many times I talk to you guys so many times you guys are getting mad because Im swearing how are you *** feel if you guys got money stolen again from you $22 for my order and $22 for never delivering it stealing my money and making me wait $44 all together.

NOW im going to keep calling. I dont care if you guys dont think this is urgent it is Im homeless living in the truck that was all my money so you guys are gonna pay me back plus some.

And if not, I will make it a report to the cops because this is disgusting and ridiculous.

And as you can see the restaurant was Pizza Hut you guys can look back and see where it is.

Call them give them my order my name and they will tell you that they got *** nothing too, and they dont know why the app said the manager was going to deliver it when the manager wasnt even there. $44 in my bank today.

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User's recommendation: This is absolutely disgusting because this happened to me before multiple times and I have *** called in and got so pissed and asked why do you guys pick drivers that steal money or steal items from people? I bought a whole cake from Dairy Queen ones and it was never delivered, I had to call Dairy Queen tell them what happened and they made me a cake for free and told me it’s OK. They will deal with him them because that was disgusting. Somebody just stole a whole birthday cake and when I reported that you guys you guys didn’t want to *** all about it but give me $10 in credit for $60 cake . 22 for my order and $22 for all the Time I’ve been waiting all the time I wasted messaging you guys and calling you guys. My next step today is going to the cops and making it a report because you guys done this too many times and I have so much evidence of you guys not fulfilling my orders, or just filling my orders, taking my money and never showing up with it and you’re lucky I’m only asking for a tiny bit for the emotional stress I’m going to and if I don’t get it if I don’t get $44 in my bank account, I will go to the cops. I will show them all the evidence is not just $22. You guys have stolen there’s more and when I sit down and I add it all up you guys are going to be so shocked with all the receipts and all the conversations of you guys just trying to give me *** store credit.

1 comment
Guest

Literally happened to me twice. Skip has a poor customer service

Brandalyn Liq

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Verified Reviewer
| map-marker Assiniboia, Saskatchewan

Refund the money

SkipTheDishes - Refund the money
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On 27 Jan i cancelled the order still now I did get my refund $57.21

Still now i didnot get refund

Im real upset

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Melita B Rwm

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Missing order Did not even receive anything NOT DELIVERED TO CORRECT ADDRESS

SkipTheDishes - Missing order Did not even receive anything NOT DELIVERED TO CORRECT...
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SkipTheDishes - Missing order Did not even receive anything NOT DELIVERED TO... - Image 5
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Text: I ordered sushi on New Year's Eve for my family. We never received any delivery.

They delivered it to the wrong address with a picture to confirm delivery. I tried contacting them. It was the wrong address, we never received any response until the next day with an email refusing to give me my money back, citing it is in the terms of use. I emailed again, showing the picture the delivery driver delivered to, plus a picture of the front of my place.

No response. I have never heard of having to pay for a product which was never received.

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Loss:
$128
Pros:
  • Convenient had it been delivered to correct address
Cons:
  • Not getting a refund when food not delivered or received
  • Delivery drivers not delivering to the correct address

Preferred solution: Full refund

User's recommendation: NEVER ORDER FROM THIS

Brenda E Juk

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My order arrived cold. Why and I want a refund.

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SkipTheDishes - My order arrived cold. Why and I want a refund.
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My food arrived cold; the chicken was dried out as if it had been sitting in an oven warmer for too long. This is terrible service. I will never use this service again.

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Cons:
  • Chicken was burnt

Preferred solution: Full refund

User's recommendation: Don’t order from here

Sara P Ubh

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They delivered to wrong address

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SkipTheDishes - They delivered to wrong address
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They delivered to the wrong address even though I provided the correct one, and only refunded half of the money. Then, I went on Facebook and discovered that they did the exact same thing to someone else the same night as me.

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Loss:
$25
Cons:
  • Steal money dont get food go hungry at christmas end chat before resolved only gave credits not refund to card

Preferred solution: Full refund

User's recommendation: Don't use them they steal

Harleen K Qls

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Order delivered on wrong address

SkipTheDishes - Order delivered on wrong address
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My problem did not get solved. I tried talking to chat 4-5 times but nobody heard.

They accepted that the mistake was from skip side but still I didnt get the order redelivered or refund. I have the photo as well from courier that the order was delivered somewhere else.

They said they cant do anything even it was their mistake. I am really disappointed and J have screenshots as well where the support agent apologized about the mistake and still did not do anything to help.

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Loss:
$37
Pros:
  • Faster delivery
Cons:
  • Does not listen to complaints

Preferred solution: Full refund

Victoria P Dky

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I have tried to contact skip the dishes because the app is was using placed my order twice when I only wanted 1 order. Having a difficult time trying to get a refund for there mistake.

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SkipTheDishes - I have tried to contact skip the dishes because the app is was using...
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I placed a order on the McDonald's app and there was a glitch in the app so the order went through twice when all I wanted was 1 order

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Loss:
$52

Preferred solution: Full refund

User's recommendation: DON'T USE SKIP THE DISHES.

Lydia P Qsv

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Verified Reviewer
| map-marker Saint-Jean-Sur-Richelieu, Quebec

Bad customer service via app

I was trying to get a refund for a missing items in my command but the staff refused to let me get my refund so I wanted to contact the service by phone its closed the only way to have contact is by app or email I im absolutely furious about that because they do that to make sure they don't have to refund us once in a while by making sure we can't contact them in any way that's what I would call a fraud. I had photo and receipt to prove my right to my refund and they still denied it.

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User's recommendation: Don't even gp for skip go by doordash or uber eat they won't fraud you like skip

Devin S Ebj

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Driver backed into my testing wall and damaged it , did not report to home owner ,

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SkipTheDishes - Driver backed into my testing wall and damaged it , did not report to...
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Backed into my retaining wall and broke it, then got into the vehicle and took off without notifying the homeowner.

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Cons:
  • Drivers seem to do whatever they want

Preferred solution: Apologies and fix wall

Kaleb W Gpq

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Verified Reviewer

Dissatisfaction

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Issue isnt resloved and no supervisor contact just puts me in a constant circle of no contact no phone number to actually call and support disconnects everytime i ask for a supervisor

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Pros:
  • Cant see any
Cons:
  • No phone number to contact only on their terms

Preferred solution: Apology

User's recommendation: Dont order at all

Hari K Olz

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I have issues on criminal history it not let me do it

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SkipTheDishes - I have issues on criminal history it not let me do it

I have issues with my criminal history; it doesn't let me proceed indefinitely on Yoti. Also, I'm a new starter with Skip the Dishes.

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Resolved
Quantina Zoy

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Verified Reviewer
| map-marker Calgary, Alberta

Resolved: Isn’t active my account skip dishes

SkipTheDishes - Isn’t active my account skip dishes
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Updated by user Nov 27, 2024

Company fixed the issue and I have been provided with settlement agreement.

Original review Nov 27, 2024

Isnt active my account skip dishes I want to active my account skip dishes please can you do that isnt new account

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User's recommendation: Isn’t active my account skip dishes please can you do to activated my account isn’t new account

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