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1.4

I ordered from Kelseys on Saturday night, through STD. I saw the alert that said it was delivered.

I looked out my door and there was nothing there. I called down to the concierge, and he said the guy did come, and confirmed my address with him. 230, 111 civic square gate. After 15 minutes there was still no delivery so I called the customer service number.

After an hour of sitting on hold, someone finally answered. I explained the situation, and she said"well he did deliver it to your condo"? I said yes, he was at the building, but it was not my condo that he dropped it off to. She then said she would refund my credit card, which has yet to be refunded.

This has happened at least 5 times with skip. I am not going to use this service anymore. I will use Uber eats from now on.

Please get back to me on my refund. Thanks, Lori Byrnes.

Monetary Loss: $34.

Preferred solution: Full refund.

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